Support
Need a hand? Email support@backaftersento.com.
For app issues, include your device model, iOS version, and what happened. A screenshot helps too.
Frequently asked questions
What can I practice for free?
Three starter sessions at each available level are free. A subscription unlocks all currently available practice content.
Do I need an account?
No Pocket JLPT account is needed. Your practice progress is saved on your device. Optional iCloud sync uses your Apple account.
I subscribed, but content is still locked.
Try Restore Purchases on the app’s subscription screen. Make sure you’re using the same Apple account you used to subscribe. If content stays locked, email us with the details.
How do I cancel my subscription?
Manage or cancel your subscription in your Apple account’s subscription settings. Deleting Pocket JLPT does not cancel it. Your progress and confidence history remain visible after your subscription ends.
Can I request a refund?
Apple handles payments and refund requests. Visit reportaproblem.apple.com to submit a request.
Can I sync or export my progress?
With iCloud sync enabled, practice history, collections, and study preferences sync through your private iCloud database. You can also export your progress from the app’s Settings.
Why aren’t my reminders arriving?
Check that reminders are enabled in Pocket JLPT’s Settings and that notifications are allowed for Pocket JLPT in iOS Settings. Also check whether a Focus mode is silencing notifications.
How do I report a question or explanation?
Email us a screenshot or the question text, the JLPT level, and what looks wrong. We’ll use those details to review it.
For data and subscription details, see our Privacy Policy and Terms of Use.